How does it work?
Our process is straightforward: we’ll start with a quick audit to understand where our support will be most effective. Then, we’ll share profiles of virtual assistants from our database that match your needs. Once you choose, we’ll handle the onboarding process seamlessly, respecting all your existing protocols. Our charges only begin once your assistant is fully prepared and ready to go. At KVRS, we’re committed to easing your workload and simplifying your day. It’s that simple!
Maximize Healthcare Support with Our 4-in-1 Virtual Medical Assistant Service
Ensure seamless operations with a Backup Virtual Assistant, included at no extra cost in most plans. Daily oversight and support from experienced supervisors are also provided, along with quality audits conducted by a dedicated Quality Auditor.
With KVRS, you pay for a primary Virtual Assistant but also receive:
- A Backup Virtual Medical Assistant
- A Supervisor for guidance
- A Quality Auditor for performance checks
KVRS offers a comprehensive 4-in-1 Virtual Medical Service, helping healthcare organizations streamline operations, reduce costs, and maintain high-quality service. Our commitment to excellence ensures you can focus on delivering exceptional patient care.
A Few Simple Steps to get Started
Simply review profiles, select and interview the KVRS assistant that fits your needs, and enjoy dedicated support every day.
Simply review profiles, select and interview the KVRS assistant that fits your needs, and enjoy dedicated support every day
Connect with your KVRS assistant via secure chat, phone, or video, and grant access to your EMR or necessary software.
Discover How KVRS can Ease your Workload and Simplify your Practice
What are the Benefits of Choosing KVRS’s Virtual Assistant Services?
Our Pricing
The modern world is in a continuous movement and people everywhere are looking for quick.
KVRS LITE
# lines min- This plan includes the following
- Parsing Emails / Faxes
- Appointment Scheduling
- Appointment Reminder
- Updating Patient Files
- Patient / Referral Coordination
KVRS ESSENTIAL
# lines min- Everything from KVRS Lite plus
- Online / Live Scheduling
- Outbound / Inbound Calls
- Voicemail Support
- Multi-language SMS for Patients
- Daily Analytic Report
KVRS PREMIUM
# lines min- Everything from KVRS Essential plus:
- White glove setup
- Benefits & Eligibility Verification
- Prior Authorization
- Denial Management
Client Testimonials
Frequently Asked Questions
Who are your Virtual Assistants?
Our virtual assistants go through a thorough application and interview process. They are carefully selected for their skills to work in a remote medical setting.
What kind of tasks can a Virtual Assistant handle?
Our virtual assistants can help with tasks like live charting, transcription, office work, phone calls, and more. If it’s something that can be done on a computer, our VAs can likely handle it. They can assist with referrals, refill requests, faxing, phone calls, insurance checks, prior authorizations, eligibility, calling patients or insurance companies, and much more.
What is the role of denial management?
Denial management refers to the process of identifying and resolving claims denials from insurance companies or other payers. The role of denial management is to minimize the impact of denials on revenue by identifying and resolving the root causes of denials, such as coding errors, incomplete documentation, or incorrect patient information.
What are the types of denials?
Denials can be classified into two main categories: hard denials and soft denials. Hard denials are denials that cannot be appealed and require corrective action, while soft denials are denials that can be corrected and resubmitted.
What are the 5 denials?
- Duplicate claim/service
- Service not covered by payer
- Service not medically necessary
- Incorrect coding
- Missing or invalid information
What does AR followup mean?
AR follow-up (Accounts Receivable follow-up) refers to the process of contacting insurance companies or other payers to inquire about the status of outstanding claims that have not been paid or have been partially paid. The goal of AR follow-up is to identify any issues or reasons for the delay in payment, such as missing information or errors in coding, and to take corrective action to ensure that the claims are paid in a timely manner. AR follow-up is a critical component of revenue cycle management in healthcare, as it helps ensure that healthcare providers are reimbursed for the services they provide.
What are the roles and responsibilities of RCM?
What Is a Revenue Cycle Manager? As a revenue cycle manager, you manage patient billing and insurance claims for a medical facility. Your job duties include creating reports, analyzing data, identifying lost revenue, collecting payments, and implementing revenue cycle management (RCM) strategies to minimize losses.
How much does revenue cycle management services cost?
Every organization wants to be appraised of the cost of integrating revenue cycle management services. This is helps you to better understand the cost impact on your organization. It is important to note that the cost impact will be different in each case. For instance, it will be dependent on the number of patients you serve, the different insurers you’ll be dealing with and your amount of patient encounters.
What is the role of a remote assistant in healthcare?
In this remote position, your responsibilities include entering patient data into files, maintaining a database of records, scheduling appointments for patients, and collecting information for patient health assessments online or over the phone.
What are the six stages of the revenue cycle?
- Step 1: Patient Pre-authorization
- Step 2: Eligibility & Benefits Verification
- Step 3: Claims Submission
- Step 4: Payment Posting
- Step 5: Claim Denial Management
- Step 6: Reporting