Virtual Telephone Triage Assistant
Our Virtual Telephone Triage Assistants blend effortlessly into your existing operations, creating a smooth and familiar experience for your patients. From monitoring and managing triage calls to coordinating with staff and maintaining precise patient documentation, they uphold the highest standards of accuracy and care.
HIPAA Compliance
All KVRS virtual medical assistants must complete HIPAA compliance training to ensure the protection of patient privacy and security.
What a Virtual Telephone Triage Assistant Brings to Your Practice
Monitors and responds to triage calls in real time
Your skilled Telephone Triage Assistant evaluates the urgency of each case through concise assessments and knowledge of the patient’s condition and history. They then recommend the most suitable level of care and direct patients to the proper healthcare resources.
Efficiently prioritizes calls, schedules visits, and initiates referrals when necessary
Your Telephone Triage Assistant maintains meticulous documentation of each consultation, recording all treatments and actions directly in the patient’s record. They also assist with appointment scheduling and prescription refills as permitted by clinical protocols.
Provides patient education on disease progression, treatment options, and healthy lifestyle habits
Patient care and support are at the heart of what our Telehealth Triage Assistants do. They deliver helpful information to patients, ensuring a positive experience while carrying out additional tasks as coordinated with your healthcare team and KVRS management.
Pre-Trained. Highly Skilled. Patient-Focused.
Each of our Virtual Medical Triage Assistants brings relevant healthcare experience and has been thoroughly trained and tested to deliver the precise skills and services your practice needs.
Customize the Perfect Virtual Assistant for Your Practice
Our dedicated placements team partners with your practice to pinpoint the specific skills and experience required, ensuring we match you with the perfect Telephone Triage Virtual Assistant.
Your Own 100% Dedicated Telephone Triage Assistant
Work consistently with a dedicated virtual telephone triage assistant who understands your workflow and helps your practice run smoothly every day.
Total Support for Your Virtual Assistant Needs
Dedicated Account Managers
Each KVRS VA is assigned an account manager who oversees their performance, ensures you receive excellent service, and develops customized solutions to meet your specific needs.
Streamlined Onboarding Experience
Our Onboarding Specialists collaborate closely with our in-house IT team to streamline workflows, configure necessary tools, and ensure your VA is fully prepared for a smooth and confident start.
VA Record Retention
Our team is dedicated to building a positive culture and keeping our VAs actively engaged, which helps improve VA retention and ensures your practice benefits from long-term virtual team members.
How It Works
How Our 3-Step Process Ensures Virtual Staffing Success
Hiring
We connect your practice with qualified, HIPAA-trained professionals through a proven hiring process that delivers immediate results.
Onboarding
We provide guided onboarding to help with setup and integration, ensuring your virtual assistant begins contributing immediately.
Continuous Assistance
Our account managers conduct regular check-ins as part of our continuous support process to ensure your VA remains aligned with your needs.
Hiring
We connect your practice with qualified, HIPAA-trained professionals through a proven hiring process that delivers immediate results.
Onboarding
We provide guided onboarding to help with setup and integration, ensuring your virtual assistant begins contributing immediately.
Continuous Assistance
Our account managers conduct regular check-ins as part of our continuous support process to ensure your VA remains aligned with your needs.
Start Transforming Your Practice Today!
Key Benefits of Using a Virtual Telephone Triage Assistant
Unlock the advantages of hiring a Virtual Telephone Triage Assistant who is pre-trained to support your specific healthcare specialty whether medical, dental, veterinary, mental health, wellness, or others.
Delegate Routine Tasks
Our virtual telephone triage assistants are ready to support your practice and are well-versed in handling the fast-paced demands of a triage role. A typical day may begin with a quick morning check-in to update physicians and staff on scheduling and workflow.
Throughout the day, your virtual assistant will help ensure your telephone triage operations run efficiently. They are skilled in various tasks, including monitoring triage calls, communicating with patients and team members, maintaining accurate patient records, and more.
Reduced Personnel Costs
Hiring an in-house employee can be both time-consuming and costly. It’s often challenging to find a skilled telephone triage assistant, and even then, additional training in best practices is required.
In contrast, a virtual telephone triage assistant is already trained and familiar with the specific medical specialty. They help reduce payroll expenses while boosting overall productivity. Over time, you’ll also save on equipment and office space, since there’s no need to provide these resources for a virtual assistant.
Enhance Patient Care
In every medical practice, daily administrative duties can often feel overwhelming. While these tasks are necessary, they aren’t the best use of a physician’s valuable time and expertise. By bringing on a virtual assistant to handle these responsibilities, you can focus on what truly matters—providing quality care to your patients.
